Refund policy

RETURNS POLICY

Change-of-mind returns

You have 14 days after receiving your order to tell us that you wish to return it. You then have a further 14 days to send it back.

To request a return, email support@elhe.co.uk with your order number. Returns must be sent to:

EH SOCIAL LTD
Suite 10–12, Mezzanine Floor
Royal Liver Building
Pier Head
Liverpool
L3 1HU

Please request a return before sending your item. You are responsible for the return postage cost.

Items must be returned unworn, unused and with any original tags attached. You may handle an item only as much as reasonably necessary to inspect it. We may reduce your refund if the item has been used, damaged or handled beyond what is reasonably necessary.

Faulty, damaged or incorrect items

Please contact support@elhe.co.uk as soon as possible if your order arrives faulty, damaged or incorrect. Include your order number and photographs of the item and packaging where possible.

Refunds

We will refund eligible returns to your original payment method within 14 days of receiving the returned item or receiving evidence that it has been sent back, whichever happens first.

For a full-order cancellation, we will also refund the cost of our least expensive standard delivery option. Additional delivery charges for premium or express services are not refundable.

Your bank or payment provider may take additional time to process the refund.